Lead Experience Designer Shopping Journey

About the position Responsibilities • Leading cross-disciplinary teams in complex design programs to design seamless and unified end-to-end experiences for users. • Mapping out user needs, desires, and business opportunities. • Leveraging research, data, and best practices to explore concepts and co-create experiences with business partners. • Crafting intricate journey maps, service blueprints, and user experience designs that provide clear insights and actionable recommendations. • Conducting regular workshops with designers and stakeholders to gather insights and validate journey maps. • Planning and facilitating team activities to identify design problems and opportunities within project briefs. • Judging solution quality and context appropriateness, making recommendations for improvement. • Providing directional input to the team and evolving the design system through discussions about updates and tradeoffs. • Facilitating divergent and convergent group work and establishing best practices in shared design tools and software. • Guiding exploration, refinement, and documentation to ensure comprehensiveness. Requirements • Six or more years of relevant experience in design or related fields. • Experience mapping digital journeys and/or shopping flow experience with a portfolio that includes examples. • Experience facilitating regular workshops with designers and stakeholders. • Proficiency in Figma and using UI libraries/structures. Nice-to-haves • Ability to champion Design Thinking philosophy throughout the business. • Ability to capture and visualize complex journey nuances and iterate on existing designs. • Experience working with and contributing to a design system. • Hands-on expertise in use case development, storyboarding, mock-ups, and interactive prototypes using Figma. • Strong thought partnering skills and the ability to advocate for user needs while listening to stakeholders. • Proficiency in digital tools designed for journey mapping and design. • Experience using UX design best practices and understanding mobile-first and responsive design. • Solid grasp of user-centered design (UCD) and conducting user research and testing. Benefits • Flexible work environment with a hybrid model including work from home and office days. • Opportunities for professional development and growth within the company. Apply tot his job