Posted: Dec 11, 2025
About the position Responsibilities • Confirm eligibility and initial benefit payments by interpreting and applying appropriate New York State and Local Retirement System Law, policy, and regulation. • Perform adjustments involving complex mathematical equations. • Determine benefit eligibility for members and retirees. • Finalize retirement benefit payments. • Receive and respond to the full range of inquiries from stakeholders. • Oversee the processing of transactions. • Develop and test modifications to existing automated correspondence and calculations due to changes in the law. • Review and prepare member cases related to the New York State & Local Retirement Systems. • Process retirement calculations that require application of specialized law and procedures. • Function as technical supervisor of Office Assistants and ERSE 1s. • Review calculations and work completed by staff and ensure compliance with all relevant policies, rules, regulations, and laws. • Ensure the prompt and accurate processing of work unit assignments. • Act as the unit's liaison with other units. Requirements • Two years of experience performing tasks such as reconciling accounts, calculating payments, collecting and analyzing statistics, or explaining policy or benefit information to the public. • An associate degree (or higher) can be substituted for two years of the required specialized experience. Nice-to-haves • Ability to prepare, understand and interpret written materials. • Ability to use office equipment such as computers and photocopy equipment. • Excellent interpersonal skills both over the telephone and in-person. • Ability to perform tasks accurately with attention to detail and within specific time frames. • Ability to work independently and in a team environment. • Good organizational and problem-solving skills. • Adaptable to interruptions and changes in work routine. • Ability to perform complex mathematical calculations as necessary. • Ability to contribute to an inclusive and diverse work environment. Benefits • Telecommuting allowed (up to 5 days per pay period after initial 8 weeks). • Compressed workweek allowed. Apply tot his job
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