Are you looking for remote careers to make money online while working from the place of your comfort? Consider applying for Work from Home Yelp Jobs Entry-Level.
Yelp is seeking enthusiastic and dedicated individuals to join our Customer Service team…
Work from Home Yelp Jobs Entry-Level Key Details
Jobs Category: Remote Entry Level Jobs
Appointing Organization: Yelp
Type of Job: Remote/ Full-time
Deadline to Apply: February 5, 2026
Reporting To: Supervisor
Key Requirements
Excellent Communication Skills: Successful candidates must exhibit exceptional verbal and written communication skills. This includes articulating responses, providing concise information, and actively listening to users concerns.
Problem-Solving Abilities: The role requires individuals who can think critically and resolve issues efficiently. Candidates should be adept at identifying the root cause of problems and utilizing available resources to find quick and effective solutions.
Technical Proficiency: As this is a remote position, candidates must be comfortable using various computer applications and possess basic technical skills. Familiarity with software and online communication platforms and troubleshooting everyday tech issues is highly advantageous.
Customer Orientation: A strong focus on customer satisfaction is essential. Candidates should exhibit empathy, patience, and a genuine willingness to help users. Understanding the importance of a positive customer experience and striving to exceed expectations is vital.
Time Management and Organizational Skills: Working from home requires self-discipline and time management. Candidates must be capable of handling multiple tasks simultaneously, prioritizing duties, and meeting deadlines without external supervision.
Adaptability and Flexibility: The ability to adapt to changing situations and embrace new challenges is essential. Candidates should be open to feedback and willing to adjust techniques and strategies to improve their performance continuously.
Reliable Internet Connection and Quiet Workspace: Since the position is remote, candidates must have a dependable Internet connection and a quiet, distraction-free environment. These elements ensure they can perform their duties efficiently and provide uninterrupted service to Yelp users.
Key Responsibilities
Responding to Customer Inquiries: Efficiently answer and address user queries submitted through various channels such as email, chat, and phone. Providing accurate information and ensuring users interact positively each time they reach out.
Issue Resolution and Escalation: Identifying and resolving customer issues quickly and effectively. If necessary, escalate more complex problems to higher-level support staff or relevant departments to ensure timely and satisfactory resolution.
Providing User Education and Guidance: Offering clear and comprehensive guidance to users on navigating and using Yelps platform features. This could involve walking users through specific processes or providing tips on maximizing their experience.
Maintaining Accurate Records: Documenting and updating user interactions and issues in the system. Ensuring that all details are accurately captured to provide context for future reference and to assist in continuous improvement efforts.
Gathering User Feedback: Actively listen to and gather feedback from users about their experiences with Yelp. Recording this feedback to help identify trends, user pain points, and areas for improvement in the service.
Achieving Performance Metrics: Meeting and exceeding performance targets such as response times, resolution rates, and customer satisfaction scores. Regularly monitoring work performance and adjusting strategies to maintain high standards of service.
Continuous Learning and Improvement: Participating in training sessions, staying updated with the latest information about Yelp products, services, and policies, and continuously seeking ways to enhance personal skills and knowledge to serve users better.
Collaboration with Team Members: Working closely with other customer service agents and departments to ensure a seamless user experience, sharing best practices and insights, and supporting team members to foster a collaborative and supportive work environment.
How to Apply
To apply for the Work from Home Yelp Jobs Entry Level (Customer Service) positions, please email your resumes to our HR department.
Wait for a confirmation email acknowledging receipt of your application
