Contract Type:
Full Time…
Location:
Industry:
Salary:
1.2k/month – 1.5k/month
Reference #:
1825845
Contact Name:
Ifeoma Okafor
Contact Email:
ifeoma@jaycegrayyeconsulting.com
Job description
Customer Support Virtual Assistant
Jayce Grayye Consulting is currently seeking a Customer Support Virtual Assistant for one of our clients! This client is renowned as the #1 Social Media Online Coach for Realtors. With extensive experience, he has coached over 30,000 agents in his Academy and recruited over 2,000 agents at eXp Realty. His expertise has greatly contributed to the team’s rapid global growth, making it the fastest-growing team at eXp Realty. His outstanding achievements have earned him multiple Top Producing Agent Awards. He is based in Alberta, Canada and is highly passionate about providing value to entrepreneurs and brands through online marketing services.
Additionally, he is the Co-Founder of a fast-growing startup agency that specializes in working with personal brands within the real estate industry. Their services include automating and scaling content post-production for agents and large teams. They handle video editing, design, social media management, YouTube SEO, copywriting, project management, advertising, and more. The team is composed of freelancers who can work remotely from anywhere in the world. They prioritize value over time and offer an entrepreneurial work environment. Despite being a new startup, they have already worked with over 200 clients in less than 2 years and currently employ over 25 full-time team members.
This year, the client aims to significantly grow his businesses and is in need of a proactive Customer Support Virtual Assistant who is passionate about providing exceptional customer service and going above and beyond. As the client grows, so will you! If you are a proactive and results-oriented individual who is passionate about digital marketing and customer success, we encourage you to apply for this exciting opportunity.
Structure & Compensation
Full-Time & Fully Remote Opportunity
Independent Contractor-Based Position, however seeking long-term team member. 2 year commitment.
$1500 usd a month
Are you looking for a rewarding full-time business leadership opportunity?
Our client is on the lookout for a Customer Support Virtual Assistant who will play an extremely important role in the organization. You will be the backbone of the business, providing exceptional service that enhances customer satisfaction and loyalty . They are seeking a committed partner who is ready to invest their expertise, creativity, and dynamism into the brand.
This opportunity is not for the faint-hearted; it presents unlimited potential in terms of earnings and professional development. The ideal candidate should possess outstanding verbal and written communication skills, as they will often serve as the first point of contact for customers. They should also have a genuine desire for long-term growth and be ready to fully commit to this role.
Consider applying only if you believe you have what it takes to excel in this position, and are eager to seize this opportunity.
More About This Opportunity
As a Customer Support Virtual Assistant, you will play a crucial role in our clients’ business operations. You will oversee the onboarding and offboarding processes for our clients paid programs, manage communities across various platforms, and offer email support for multiple programs. Your responsibilities also include email support for both current and upcoming programs. You will collaborate with the management and creative teams to ensure all requests and inquiries are addressed promptly.
This role requires you to be diligent, flexible, and efficient.
What This Role Entails Everyday
As a Customer Support Virtual Assistant, you will:
Manage the daily flow of customer inquiries, resolving any issues or escalating them to the appropriate team members as needed.
Oversee the onboarding process for new clients, ensuring they have all necessary access to our paid programs and sending them a welcoming email.
Handle the offboarding process for exiting members, effectively revoking their program access.
Provide responsive and comprehensive email support
Actively manage and monitor client communities on various platforms such as Skool, Facebook, and Circle.co , promoting engagement and addressing any concerns or queries.
Create and update Standard Operating Procedures (SOPs) to ensure consistent and efficient processes across all operations.
Implement zaps and automations to streamline redundant tasks and improve overall operational efficiency.
Regularly liaise with the management and creative teams to discuss customer feedback, ongoing issues, and potential improvements.
Continually stay updated with the latest features and updates of the programs you support, so you can accurately guide and assist clients.
Maintain a high level of professionalism and confidentiality with all client interactions, upholding the company’s reputation and client trust.
Present solutions to issues and concerns that are reoccurring. This role is not only about providing customer service but also about proactively coming to the client with solutions and suggestions to improve the product and service and improve the overall customer journey.
Requirements
3+ years experience with customer service
Experience working in creative projects. (ie. able to do basic editing, understanding of basic branding/design knowledge, digital marketing experience, worked with editors/designers before,
Basic understanding of monday.com or any management tools like asana/trello etc)
Excellent written communication skills and ability to work with clients remotely
Being comfortable speaking on camera.
Full-time 100% commitment to the client.
Strong organizational and time management skills
Ability to work independently and as part of a team
They are looking for long-term highly committed individuals to grow with the company.
Skills Required
Knowledge in social media platforms such as YouTube, Instagram, and TikTok
Familiarity with systems like Clickfunnels, Asana, Slack, Active Campaign, Kajabi, Stripe, Skool, and Circle
Project Management (Asana/Notion/Monday.com)
Understanding of Video Editing & Design (touchups/tweaks)
Meeting Organization & Meeting Agendas (Google Calendar)
Team & Client Communications (Slack.com)
Spreadsheets (Google Sheets) & Note-Taking (Documents)
Operations/Processes Support (SOPs)
Attention to detail is crucial for this role.
Excellent time management skills are required.
Being personable and able to establish rapport with others is essential.
Creativity will be beneficial in developing innovative solutions.
Free Education & Training Provided
You will have access to the training programs the client offers. Here, you’ll learn through the Academy, a top-selling video training program designed for agents, everything you need to know about social media and content marketing.
Please review all the requirements before applying. Thank you
