Teleperformance is seeking motivated individuals to join our team as Remote Call Center Representatives. As a Remote Call Center Representative, you will be responsible for providing excellent customer service and support to clients via phone, email, and chat channels. You will handle a variety of inquiries, troubleshoot issues, and ensure customer satisfaction through effective communication and… problem-solving skills.
What You Will Do:
Handle inbound and outbound customer calls professionally and efficiently.
Assist customers with inquiries, product or service information, and issue resolution.
Utilize multiple communication channels, including phone, email, and chat, to support customers.
Document all customer interactions accurately and efficiently in the system.
Collaborate with team members and other departments to resolve customer issues promptly.
Meet and exceed performance goals related to productivity, quality, and customer satisfaction.
Requirements:
High school diploma or equivalent.
Previous customer service experience preferred.
Excellent communication skills, both verbal and written.
Proficiency in computer usage and navigating multiple systems simultaneously.
Ability to work independently in a remote environment with minimal supervision.
Strong problem-solving skills and attention to detail.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Reliable high-speed internet connection and a quiet workspace conducive to phone conversations.
Opportunity Benefits:
Competitive hourly wage with performance-based incentives.
Flexible remote work opportunity, allowing for a better work-life balance.
Comprehensive training program to ensure success in the role.
Career growth and advancement opportunities within the company.
Health benefits package including medical, dental, and vision coverage.
Paid time off and holiday pay.
Supportive and collaborative team environment fostering personal and professional development.
Join Teleperformance as a Remote Call Center Representative and embark on a rewarding career path where your dedication and hard work are valued, and your potential for growth is limitless. Apply today to be part of our dynamic team
