Spanish Bilingual Service Delivery Team Lead

About the position Responsibilities • Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects. • Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks. • Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed. • Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes. • Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy. Requirements • Associate degree, technical school, or equivalent work experience. • Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others. • Utilize time management skills and manage priority tasks. • Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks. • Customer-focused mindset. • Comfortable with computer systems. Nice-to-haves • Experience in a customer service environment. • Bilingual proficiency in Spanish and English. Benefits • Paid time off (PTO) • Wellness and healthcare benefits • Tuition reimbursement • Performance bonus opportunities • Career and professional development support • Inclusive culture and community engagement opportunities Apply tot his job