Job Description:
We are seeking a highly skilled and customer-focused Remote Chat Agent to join our team at DirectFunder. As a Remote Chat Agent, you will be responsible for providing exceptional customer service and support to our clients and customers through live chat, ensuring a seamless and personalized experience. Your primary focus will be on resolving customer inquiries and issues in a… timely and professional manner, while working from the comfort of your own remote workspace.
Key Responsibilities:
Respond to customer inquiries and resolve issues through live chat
Provide product information, answers, and solutions
Collaborate with internal teams to resolve complex issues
Utilize knowledge base and resources to stay up-to-date
Maintain high-quality service standards and response times
Benefits:
Competitive salary and benefits package
Opportunity to work with a dynamic and innovative financial services company
Professional development and growth opportunities
Collaborative and supportive remote work environment
Flexible working hours and remote work options
Access to cutting-edge technology and software
Recognition and rewards for outstanding performance
Paid time off and holidays
Opportunity to work on exciting and challenging projects
Professional membership and certification opportunities
Access to training and development programs
Work-from-home setup and equipment provided
Requirements:
1+ year of experience in customer service, live chat support, or a related field
Excellent communication, problem-solving, and typing skills
Ability to work independently and as part of a remote team
Proficiency in live chat software and technology
Strong attention to detail and analytical skills
High school diploma or equivalent required; associate’s or bachelor’s degree preferred
Available shifts and compensation: Available shifts all days except Sundays. Compensation is $25.00 – $40.00/hour.
About DirectFunder: DirectFunder is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at https://directfunder.com/.
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