People Operations Leader - Full Time

Role Overview You will design and manage the systems that help the team perform at a high standard. You will ensure the CEO’s time is protected by serving as the primary point of contact for internal questions, decisions, and follow-up. You will raise the bar for leadership, communication, and performance across the team. Key Responsibilities Leadership Support • Act as the first stop for internal questions, decisions, and clarifications. • Translate the CEO’s priorities into clear instructions and expectations. • Follow up with team members to ensure deadlines and deliverables stay on track. • Manage internal communication flow so the CEO is only involved when necessary. Team Management and Accountability • Run weekly team meetings, check-ins, and accountability rhythms. • Hold team members and managers accountable to deadlines, KPIs, and quality standards. • Identify performance gaps early and address them with structure or coaching. • Support managers in becoming stronger leaders who own their teams. Hiring and Onboarding • Manage hiring pipelines, coordinate interviews, and screen candidates. • Build structured onboarding processes, success metrics, and 60-day plans. • Create clarity for new hires through documentation, checklists, and expectations. • Ensure every new hire is trained effectively and fully integrated. Training and Development • Build and deliver training programs for both managers and ICs. • Coach managers on feedback, delegation, leadership, and communication. • Create internal training materials, playbooks, and learning paths. • Lead performance reviews and ensure clear development plans. KPI and Performance Management • Define KPIs and scorecards in collaboration with leadership. • Track performance metrics and provide insights to the CEO. • Ensure each team member knows their responsibilities and metrics. • Improve dashboards, reporting tools, and performance rhythms. Process Improvement • Build and document SOPs, policies, and workflows across the team. • Identify bottlenecks and operational inefficiencies and improve them. • Standardize internal communication for clarity and predictability. • Ensure systems scale with the company’s growth. Who You Are • A strong communicator who brings clarity, calm, and confidence to teams. • A builder who loves creating systems, structures, and processes. • A natural coach who develops people and elevates managers. • Highly organized with excellent follow-through. • Confident holding others accountable, even senior team members. • Comfortable taking internal load off the CEO and enabling her to operate at a strategic level. • Thrives in a fast-paced, founder-led environment. Our Application Process: • As a prestigious luxury company, we receive a high volume of applications for each role. To help us evaluate candidates thoughtfully and efficiently, we ask all applicants to complete a short set of written questions and include a brief video introduction. • Candidates who complete both the written questions and the video will be considered for the next stage of interviews. These responses allow us to get a meaningful sense of your communication style, problem-solving approach, and alignment with our values before moving forward.' • Kindly submit your application via email at [email protected] Questions: • What is your management and communication style? Include details on the smallest and largest teams you have supported or led, and how you ensured accountability. • Describe a situation where you took over people-related responsibilities from an executive or founder. What did you handle, and what impact did it have on their time and the team’s performance? • Walk me through a hiring or onboarding process you personally built or improved. What problem were you solving, what steps did you take, and what was the outcome? • Describe a time you identified a team or manager performance problem. What steps did you take to diagnose it, fix it, and ensure long-term improvement? • VIDEO QUESTION: Record a 1 to 2 minute video explaining why you are a great fit for this People Operations Lead role. Include one concrete example of how you improved performance, culture, or accountability within a team Note: When submitting your application and responses, kindly include your country of residence, LinkedIn Profile, and Resume. Requirements • 3 plus years in People Ops, HR, Chief of Staff, or Operations roles. • Experience training managers and running performance systems. • Strong background in hiring, onboarding, and team development. • Highly comfortable with KPIs, scorecards, and performance reviews. • Skilled in Monday.com, Google Workspace, documentation, and communication tools. • Available during EST hours (8am to 5pm) with flexibility for time-sensitive issues. Why Join Us You will help build the internal engine that powers a luxury company. You will work closely with the CEO, improve team performance, strengthen culture, and create a high-functioning environment where people thrive. This role has significant influence and ownership. Apply tot his job