About Us
Cartref House is dedicated to providing exceptional customer service. We are seeking a highly motivated and professional Online Chat Specialist to join our team and help us deliver top-notch support to our clients…
Responsibilities
Customer Support: Provide timely and accurate responses to customer inquiries via online chat.
Issue Resolution: Troubleshoot and resolve customer issues efficiently, escalating complex problems when necessary.
Product Knowledge: Maintain a deep understanding of our products and services to assist customers effectively.
Documentation: Accurately document customer interactions and issues in our support system.
Engagement: Engage with customers to ensure a positive experience and build long-term relationships.
Feedback: Gather customer feedback and share insights with the team to improve our services.
Team Collaboration: Work closely with other team members to ensure a consistent and high-quality customer experience.
Qualifications
Excellent written communication skills.
Previous experience in customer service or a related field.
Strong problem-solving skills and attention to detail.
Ability to multitask and manage time effectively.
Proficiency with chat support software and customer service tools.
Ability to work independently and as part of a team.
High school diploma or equivalent; additional qualifications are a plus.
Benefits
Competitive hourly wage
Flexible working hours
Health and dental insurance
Retirement savings plan
Opportunities for career advancement
Comprehensive training and support
