As a Customer Support Representative, you will be responsible for providing exceptional support and service to our customers. You will serve as the primary point of contact for customer inquiries, troubleshoot and resolve issues, and ensure customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and the ability to work collaboratively with… cross-functional teams.
Key Responsibilities
Respond to customer inquiries promptly and professionally via phone, email, or chat
Identify and assess customer needs to achieve first-contact resolution
Provide accurate and detailed information about products, services, and policies
Troubleshoot technical issues and escalate complex problems to appropriate teams
Document all customer interactions and maintain accurate records in the CRM system
Collaborate with other teams to resolve customer complaints or issues
Continuously learn and stay updated on product knowledge and industry trends
Requirements
High School Diploma or equivalent; Bachelor’s Degree preferred
1-3 years of experience in customer support or a related field
Strong verbal and written communication skills
Excellent problem-solving and decision-making abilities
Familiarity with CRM systems and support software
Ability to multitask and prioritize tasks effectively
Detail-oriented and highly organized
Benefits
Health, dental, and vision insurance coverage
Retirement savings plan (401k)
Paid time off, including vacation and sick leave
Flexible work schedule options
Employee discounts on company products or services
Professional development and training opportunities
Collaborative and inclusive work environment
Opportunities for career advancement
Company-sponsored social events and activities
