Join our team at FedEx as a Remote Online Customer Service Representative and become an integral part of our commitment to delivering exceptional service worldwide. As a trusted member of our team, you will interact with customers across various digital platforms, providing support, resolving issues, and ensuring that every interaction reflects our dedication to customer satisfaction.
Why Choose… FedEx:
FedEx is renowned for its unwavering dedication to excellence in logistics and customer service. By joining our team, you’ll be part of a global brand known for reliability, innovation, and a commitment to excellence. You’ll have the opportunity to work remotely, allowing for flexibility and work-life balance. Additionally, FedEx fosters a supportive and inclusive work environment where your contributions are valued and opportunities for growth are abundant.
What You Will Do:
Respond promptly to customer inquiries via email, chat, and social media platforms.
Provide accurate information regarding FedEx services, shipment tracking, and delivery statuses.
Assist customers with placing orders, scheduling pickups, and resolving issues related to shipments.
Troubleshoot technical issues related to online services and platforms.
Collaborate with internal teams to ensure seamless customer experiences.
Requirements:
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and attention to detail.
Proficiency in using computers and navigating online platforms.
Prior customer service experience preferred.
Ability to work independently and as part of a team.
High school diploma or equivalent required; college degree preferred.
Opportunity Benefits:
Competitive salary and benefits package.
Remote work opportunities with flexible scheduling.
Training and development programs to support career growth.
Access to employee discounts and perks.
A supportive and inclusive work culture that values diversity and teamwork.
Apply:
Ready to join the FedEx team as a Remote Online Customer Service Representative? Click the apply button below to submit your application and take the first step towards an exciting career with a global leader in logistics and customer service
