We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
Expanding outbound call center division
Split between call center and home
Manage ongoing training for call center staff
Maintain an expert knowledge of call center
Maintain call center database by entering information
Perform outbound… call campaigns generated sales leadsto company
Ensuring that call center policies and procedures
Monitor all day in the call center to gage call center activity
Answer inbound calls from existing and potential customers
Providing reporting on service levels for call center performance
Expect professionalism and reliability from call center employees
Meet and exceed daily outbound call quotas
Ensure that the call center goals are met and support call center quality and training efforts
Ensure that the contact center goals are met and support contact center quality and training efforts
Start sales career with a growing organization in a call center sales and customer service role
Transferring calls to other departments/call centers if customer
Improve call center systems and processes, as well as hire, train, and manage call center staff
Accomplishing sales goals and maintain a daily call quota
Make outbound calls to achieve the goals of assigned call segment
Generating sales of telecommunications products in an inbound sales center
