Associate Director, Operations - EMEA

Description: • Analyze workflows, identify inefficiencies, and implement scalable process improvements. • Lead automation initiatives to reduce manual work and improve speed, accuracy, and efficiency. • Collaborate cross-functionally to enhance tools and remove friction in internal and customer-facing processes. • Develop and enforce operational controls to ensure compliance, mitigate risks, and strengthen security. • Improve frameworks for fraud prevention, risk management, and regulatory alignment. • Define, monitor, and optimize key risk indicators to proactively address potential gaps. • Drive customer-first process improvements to ensure smooth and frictionless interactions. • Enhance service performance by improving turnaround times, resolution quality, and escalation handling. • Expand self-service options to empower customers and reduce reliance on manual support. • Implement feedback loops to capture insights and guide continuous improvement. • Oversee operational readiness for expansion into new markets or services. • Coordinate cross-functional efforts to ensure smooth execution of launches. • Assess and address operational, regulatory, and compliance considerations for new initiatives. • Align operational processes with go-to-market strategies. • Ensure seamless onboarding and adoption by identifying and resolving operational bottlenecks. • Provide frameworks, tools, and resources that enable strong customer outcomes. • Monitor post-launch performance and refine processes for continuous improvement. • Partner with internal stakeholders to execute strategic initiatives and operational projects. • Establish clear goals, metrics, and reporting mechanisms to track outcomes. • Act as a strategic partner to leadership, ensuring smooth collaboration and execution across the organization. Requirements: • 5+ years of experience managing operations teams in fast-paced environments (Tech/FinTech start-up experience is a plus) • Proven track record in leading and scaling large teams • KPI-driven with a focus on results • Experience in building successful products • Background in FinTech, management consulting, investment banking, or private equity • Strong problem-solving, solutions-oriented mindset, with attention to detail • High energy and practice of first principles thinking • Strong analytical skills with the ability to turn data into actionable insights (SQL is a plus) • Willingness to actively contribute and collaborate with the team when needed Benefits: • Stock grant opportunities dependent on your role, employment status and location • Additional perks and benefits based on your employment status and country • The flexibility of remote work, including optional WeWork access Apply tot his job