As a Customer Support Representative at Aetna, you will play a crucial role in ensuring our members receive exceptional service and support. You will be responsible for addressing inquiries, resolving issues, and providing guidance to our valued customers.
Key Responsibilities:
? * Respond promptly to customer inquiries via phone, email, and chat in a professional and courteous manner
? * Assist customers with account-related questions, claims, benefits, and general inquiries
? * Identify and escalate priority issues to appropriate channels for resolution
? * Utilize company systems and resources to accurately document customer interactions and resolutions
? * Collaborate with internal teams to improve processes and enhance the customer experience
? * Maintain a high level of product and industry knowledge to effectively address customer needs
? Required Skills and Qualifications:
? * High school diploma or equivalent; some college education preferred
? * Prior experience in customer… service or a related field
? * Excellent communication skills, both verbal and written
? * Strong problem-solving abilities and attention to detail
? * Ability to multitask and work efficiently in a fast-paced environment
? * Proficiency in basic computer applications and data entry
? * Flexibility to work evenings, weekends, and holidays as needed
? Experience:
? * Previous experience in a customer service role preferred
? Working Hours:
? * Flexible schedule; evening, weekend, and holiday availability required
? Knowledge, Skills, and Abilities:
? * Knowledge of health insurance terminology and concepts preferred
? * Ability to navigate multiple systems and databases simultaneously
? * Strong interpersonal skills and the ability to build rapport with customers
? * Adaptability to changing business needs and priorities
? Benefits:
? * Competitive salary
? * Comprehensive benefits package including medical, dental, vision, and 401(k)
? * Opportunities for career growth and development
? * Work-from-home flexibility
? * Supportive team environment
? Why Join Aetna? At Aetna, we are committed to empowering our employees to make a difference in the lives of our members. Joining our team means being part of a dynamic, innovative company that values diversity, inclusion, and collaboration. With opportunities for growth and advancement, Aetna offers a rewarding career path where you can truly make an impact on the future of health care.
How to Apply: To apply for the Customer Support Representative position at Aetna, please visit Aetna Careers