ooking for a rewarding customer service opportunity? Like to be rewarded for your efforts? How about an uncapped earning potential? GoWireless has it all.
We are offering sales professionals an exciting opportunity to become a valued member of our successful sales force and growth with one of the leading providers of wireless products, services and accessories in the US market…
GoWireless values our employees and believes the business is only as strong as its individuals who support it. As a Verizon Wireless Premium Retailer, we offer a competitive compensation package that includes base pay plus unlimited commission potential, and incredible benefits.
Employee Benefits Include:
Medical Plan
Dental Plan
Vision Plan
Live Health Online
Life Insurance
Disability
Supplemental Benefits
401K & 401K Roth (with Company Match)
No waiting period to use accrued PTO
Employee Assistance Program
Device and Equipment Discounts
Cellular Plan Discount
Training (Award Winning)
Leadership Development Programs
National Discounts & much more!
For more info on our Benefits, follow this link: Benefit Details
If you have the drive; we have the tools to further your career.
If youre looking for a competitive workplace where an unlimited earnings potential exists, look no further!
Position Overview: We arent your typical call center. Here at GoWireless we are the Solutions Center for all customer service needs. Our ideal candidate has an enthusiastic, driven personality with a dynamic can do attitude. In exchange for your hard work, we offer growth potential and great reward for a job well done.
What we do: As one of the first points of contact for our customers you will be responsible for making the best impression with each and every customer that you speak to. This job isnt for your average person; this job is for someone who is seeking individual growth, driven to help others, and enjoys being in control of their own paycheck. We are looking for someone who strives to do well for both our customers and our company. Can you rise to the challenge?
What are the job responsibilities? Here are the basics DUTIES AND RESPONSIBILITIES:
Take inbound calls for all GoWireless locations across the United States
Make outbound calls to existing GoWireless/Verizon Wireless customers
Assist GoWireless store employees with inbound inquiries
Work with GoWireless sales professionals and store management for customer sales appointments and resolutions
Connect, discover, and recommend new products and services to our customers based on their wireless needs
Maintain in-depth knowledge regarding all GoWireless/Verizon Wireless products and services
Recommend additional services by discovering opportunities on customer accounts; explaining new products and features
Take responsibility for updating customer information in database systems
Be flexible within our environment by embracing any and all changes that are made
Responsible for achieving personal sales and appointment setting goals monthly
We can offer more than just a job, we can offer a career. We can offer stability, somewhere that you can be proud to work. Whats stopping you ? Apply today!
This is a full time position. Our full-time employees are scheduled to work at least forty (40) hours per calendar week.
Typical Work Hours: Assigned various shifts. Center hours are Monday – Saturday from 7:00 a.m – 10:00 p.m Mountain Time and Sunday from 8:00 a.m – 9:00 p.m Mountain Time. You must be available to work any shift during that time frame with flexibility to work weekends.
Qualifications: So, now youre asking yourself; what does it take to do this job? Were looking for candidates who can let their hair down with their customers and be themselves. We want someone who can not only find the best solution for their customer, but to also drive a customer’s business to our stores for sales opportunities
Prior experience in a similar environment (call center or customer service would be ideal)
The ability to communicate effectively, listen effectively, and recommend based on conversation
Excellent rapport building skills
Ability to handle upset customers
Excellent follow up skills
Good computer skills (type ~40wpm) including proficiency with MS Office Products
Ability to multitask
Ability to be self-motivated and work independently as well as with a team
18 years of age
High school diploma, GED or Equivalent
Legally authorized to work in the US
Flexibility to work varied shifts; including holidays, nights, and weekends
Positive and respectful attitude
Essential Physical Requirements
Ability to sit in one place for extended period of time
Ability to spend extended period of time reading and working in front of a computer monitor
Up to eight hours per day conversing with customers via phone
Extensive key entry with the use of a standard keyboard
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization
