We are seeking a dynamic and customer-focused individual to join our team as a Part-Time Remote Customer Service Representative for Walmart. In this role, you will have the opportunity to provide exceptional service to our valued customers while enjoying the flexibility of remote work.
Key Responsibilities:
Customer Assistance: Respond promptly and professionally to customer inquiries via phone, email, or chat, addressing concerns and providing solutions in accordance with Walmart’s customer service standards.
Order Support: Assist customers with order placement, tracking, cancellations, and modifications, ensuring accuracy and efficiency throughout the process.
Issue Resolution: Investigate and resolve customer complaints or issues regarding products, orders, payments, or deliveries, striving for swift resolution and customer satisfaction.
Product Knowledge: Develop a thorough understanding of Walmart’s products, services, policies, and procedures to effectively assist customers… and provide accurate information.
Documentation: Maintain detailed records of customer interactions, transactions, inquiries, and resolutions in accordance with company guidelines.
Feedback and Improvement: Proactively identify trends, recurring issues, or areas for improvement in customer service processes and communicate feedback to relevant stakeholders.
Qualifications:
Previous customer service experience, preferably in a retail or e-commerce environment.
Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
Strong problem-solving abilities and the ability to remain calm and courteous under pressure.
Proficiency in computer usage and familiarity with customer service software and tools.
Flexibility to work a part-time schedule, including evenings, weekends, and holidays as needed.
High school diploma or equivalent; additional education or training in customer service is a plus.
Benefits:
Competitive hourly wage.
Flexible part-time schedule with remote work option.
Opportunities for growth and advancement within the company.
Employee discounts and perks at Walmart and affiliated partners
